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Returns Policy

At Modern Furniture and Lighting customer satisfaction is our number one goal. It is for this reason that we are proud to offer a 14 day, no quibble, money back guarantee on any item that you purchase.

There are several important points that you need to know.

If, after taking delivery of your goods, you decide within 14 days that you are unhappy with your purchase in any way, we are more than happy to offer you a full refund of the price of the item. Any item that you wish to return to us must be in an “as new” condition and in its original packaging and accessories, if an item is returned with pieces missing you will be charged to replace these. We strongly suggest you keep all packaging until you are 100% satisfied with your purchase.

You are more than welcome to arrange a courier yourself to return any items, however you MUST make contact with us first. If you are using your own courier then you are responsible for the safe return of your item, if it is received damaged we will return this to you and thus any damage in transit will need to be claimed from your courier. We need to ensure that your chosen return method is safe and be able to provide you with a returns authorisation number. Any item returned to us without a returns authorisation number will not be accepted by our returns department, and returned immediately to you.

Due to the high number of items we ship, we have established very good contacts with our couriers, and as such believe that you are unlikely to be able to organise your own return cheaper and as secure as we can. It is for this reason that we strongly suggest you allow us to organise the return ourselves. This makes the whole process easier for everyone. Simply give us a call, let us know you want to return an item, and we will do the rest. In this case, any return carriage charge will simply be deducted from the original sale price, and you will be refunded accordingly. The following will give you a good idea of any return carriage charge:

Small Accessories = £5  (These items may require you to drop them off at a local agent)

Single Chair = £19

Bar Unit = £59

Mirrored Furniture = £59